Measure customer satisfaction, collect ratings, and gather actionable suggestions. Create it as a Google Form in one click.
14 fields included
Works for
Post-purchase feedback
Service quality surveys
NPS measurement
Product reviews
Support ticket follow-up
Annual customer surveys
Yes. In Google Forms, click Send → the embed icon (< >) and copy the iframe code. Paste it into any webpage. You can adjust the width and height to fit your layout.
Google Forms automatically generates summary charts. For deeper analysis, link to Google Sheets and use pivot tables, filters, or AVERAGE/COUNTIF formulas to segment by product, rating, or date.
Yes. Toggle the 'Required' switch off for any field. Research generally shows shorter, optional forms get higher completion rates — consider keeping only the overall satisfaction and open-text fields as required.
Use Zapier or AppScript to monitor the linked Google Sheet. When a rating of 1 or 2 appears, trigger an email alert to your support team so they can reach out proactively.
Yes. Use Zapier or Make to connect your order management system to Google Forms. When an order is fulfilled, automatically send the customer a pre-filled form link with their order details.
In Google Forms settings, enable 'Limit to 1 response'. This requires the respondent to be signed in to a Google account. For anonymous surveys, multiple submissions can't be fully prevented natively.