Customer Service Forms
Customer Feedback Form Template
Measure customer satisfaction, collect ratings, and gather actionable suggestions. Create it as a Google Form in one click.
7 fields included
NameText
Email AddressEmail
Product or ServiceText
Overall RatingChoice
What did we do well?Long text
How can we improve?Long text
Would you recommend us?Choice
Works for
Post-purchase feedback
Service quality surveys
NPS measurement
Product reviews
Support ticket follow-up
Annual customer surveys
Form preview
Name
Jane Smith (optional)
Email Address
jane@example.com (optional)
Product or Service*
Which product or service are you reviewing?
Overall Rating*
5 – Excellent4 – Good3 – Average2 – Poor1 – Very Poor
What did we do well?*
Tell us what you liked...
How can we improve?
Any suggestions are welcome...
Would you recommend us?*
DefinitelyProbablyNot sureProbably notDefinitely not
Frequently asked questions
Can I embed this form on my website?
Yes. Google Forms generates an embed code you can paste into any webpage.
How do I analyse the results?
Google Forms automatically charts responses. Link to Google Sheets for deeper filtering and analysis.
Can I make all fields optional?
Yes. In Google Forms, toggle the 'Required' switch off for any field.